FAQ

Some important information about staying with us at Surfside Cudmirrah Beach. Can’t find the answer to your question? Please don’t hesitate to contact us.

What happens if I need to cancel due to a COVID-19 lockdown and I am unable to travel?
For cancellations due to COVID-19, we have amended our cancellation policy to allow greater flexibility. If you need to cancel due to a government issued lockdown and are unable to travel, we are happy to either transfer the deposit payment to a future stay OR to provide a refund if future travel is not possible.
What happens if I need to cancel? (Outside of a COVID-19 lockdown)

Peak season (20 Dec – 31 Jan) bookings are non refundable after full payment is received by 15 November. Other times: 30% booking deposit is non refundable.

How much deposit do I have to pay?

We require 30% of the total accommodation to be paid at the time of booking.

When do I have to pay my total bill?

We require full payment of your reservation on the day of check in. We will process the balance using the credit card details supplied for your deposit. For Summer peak season bookings, balance payment is due in full by the 15 November.

Can I have a late check out?

Late check outs may be possible outside of peak season pending availability. Please check with us the day before checking out.

What time is check-in?

Check-in time is from 3pm.

Do you allow pets?

Yes, we are pet friendly. Please advise us in advance if you are bringing your dog and what sort of dog you are bringing with you. Please refer to our pet policy for more details of our requirements during your stay with us.

Are pets allowed inside?

Yes, pets are allowed inside just not on the furniture or bedding. For the comfort of all guests, we request that you do not leave your dog unattended during your stay. Please bring your pet’s bed and bowls if possible to help make them feel at home and of course a leash. Cudmirrah Beach is pet friendly (on leash) and Swan Lake has an off leash area. Berrara Beach is not dog friendly.

When is the best time to visit Surfside Cudmirrah Beach for the perfect beach holiday?

Cudmirrah Beach is beautiful all year round, it all depends what your idea of the perfect beach holiday is! If you would like to swim during your stay, the best time of year to visit is between November and April with the hottest months being December-February. The Spring months of September and October are usually lovely and sunny. Even if the water is a little brisk, there are lots of sunny nooks on the beach to escape to and recharge after the cold of winter. In May, the air temperature starts cooling down of an evening but the days can still be warm and often warm water currents still remain. June – August is our winter and is great for long invigorating walks on the beach and getting cosy in one of our cabins afterwards!

Can we cook? What cooking facilities are available?

Surfside Cabin 1 (sleeps 6) has a 4 burner gas cooktop in the kitchen, an electric oven, microwave and a gas Weber.

Surfside Cabins 2-5 (sleeps 4) each have 4 burner electric glass cooktops and microwaves in the kitchens and electric Weber Qs on the covered patios that can be used like an oven as they can be set to specific temperatures.

Surfside Caravans 1 – 4 have portable electric cooktops, electric frypans and gas Weber Qs on the covered patios. Cooking can be done outside the caravans in the undercover patio area at the front of each caravan.

Surfside Camping – we have a small covered camp kitchen equipped with an electric BBQ plate, a kitchen sink and a microwave. There is a locked cupboard next to the microwave that contains a kettle and toaster as well as dishwashing liquid and cleaning equipment for you to use. Our camp kitchen does not have a fridge so if you are camping with us you will need to BYO your own fridge or esky and ice.

Can we have an open fire?

Campers may have an open fire during autumn, winter and spring provided there is no fire ban in place. We have raised fire pits for hire at $10 per night that can be booked either after arrival or upon placing your booking. Please BYO your own firewood. Please dispose of your charcoals in the steel container near PS6 before departing and leave the campsite as you found it. No open fires are permitted during the summer season.

Are the properties fully self-contained?

Yes, they are fully equipped and we supply all linen and towels, just BYO beach towels.

Does the property have WiFi?

All of our Surfside Cabins, our Surfside Caravans 1 – 3 and our campsites have access to WIFI at no additional charge. WIFI passwords are provided upon check in.

Is there a minimum stay?

Yes, generally we have a 2 night minimum stay. For school holidays and public holiday long weekends, the minimum stay is 3 nights. For the two weeks over Christmas and New Year we have a minimum 7 night stay.

Is there a laundry?

Surfside Cabins 1-5 are fully equipped with their own washing machine, dryers and clothes lines. For guests staying in our Surfside Caravans and camping, there is a coin operated laundry in the caravan park. The cost is $4 per load (gold coins only).

Where is the closest supermarket?

There is a local SPAR supermarket located in Sussex Inlet which is only a 10 minute drive away. If you are coming to us from Sydney, 40 minutes before you get to us you’ll drive past Nowra Fresh on the highway. It is a great place to stop by to pick up some local fish, meat and vegetables.

How close is the beach?

Surfside Cudmirrah Beach is adjacent to Cudmirrah Beach so you can walk through the caravan park directly onto the beach.

Beautiful cabin stay, lovely clean and modern, very quiet area beach just metres away. Great service, wonderful COVID practice and felt safe . Highly recommended.

MARTINE, AUSTRALIA

We loved our 2 bedroom cabin. It was clean, fresh and so many small touches made it feel like a home away from home. We loved sitting on our little verandah listening to the sounds of the ocean each night. The shower was amazing!

STEPH, AUSTRALIA

Spotless, had everything I could ask for, best bed and pillows, comfortable furniture, quiet location, walk to beach, great staff. I would live there in a heartbeat.

LIZ, AUSTRALIA

A-maz-ing 🙌🙌🙌 we are in love 😍 A peaceful, tranquil park setting next to the beach 🏖 Clean and hot showers 🚿 Lovely cooking area. Friendly staff who are willing to help with all your needs.

JEN, AUSTRALIA, CAMPER

Erica was very welcoming and the caravan was great! Right next to the forest... we fell asleep with sound of the ocean right next to us! Great weekend! Thanks guys!

JAVIERA, VENEZUELA

Such a great facility right on the water! I love that they cater for pets as so many places don’t! So clean, super comfy and everything you need in a gorgeous location! Will definitely be back, thank you so much!

AMIEE, IRELAND