FAQ
Some important information about staying with us at Surfside Cudmirrah Beach. Can’t find the answer to your question? Please don’t hesitate to contact us.
What is your booking and cancellation policy? What happens if I need to cancel?
Booking Deposit (Applies to all bookings)
- A 30% deposit is required at the time of booking to secure your reservation.
- If there is an issue processing your deposit and payment is not received within 48 hours, your booking may be cancelled.
Peak Season
Summer Peak Season (NSW Summer School Holidays)
- Final payment is due by 15 November.
- Cancellations after 15 November are non-refundable.
- The deposit is non-refundable if cancelled after the 1 November.
- Bookings made after the 15 November are payable 100% in advance.
Easter, October Long Weekends & other School Holidays
- The deposit is non-refundable if cancelled within 30 days of arrival.
Cancellations made prior to the non-refundable deposit dates above:
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$50 fee applies for cabins and caravans.
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$20 fee applies for sites.
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Date changes may be possible at no charge – please contact us.
Shoulder Season
(All other times outside Peak Season and school holidays)
Cancellations with less than 14 days’ notice:
- A 30% cancellation fee will apply to all bookings.
Cancellations with 14 or more days’ notice:
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$50 fee applies for cabins and caravans.
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$20 fee applies for sites.
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Date changes may be possible at no charge with 14+ days’ notice – please contact us.
Important Information
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All cancellations must be submitted in writing.
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No refunds are given for:
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Early departures
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No shows
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Change of mind
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Inclement weather
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Guests asked to leave due to breaching park rules
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How much deposit do I have to pay?
We require 30% of the total accommodation to be paid at the time of booking.
When do I have to pay my total bill?
We require full payment of your reservation on the day of check in. We will process the balance using the credit card details supplied for your deposit. For Summer peak season bookings, balance payment is due in full by the 15 November.
Can I have a late check out?
Late check outs may be possible outside of peak season pending availability. Please check with us the day before checking out.
What time is check-in?
Check-in time is from 3pm for our Surfside Cabins and Surfside Caravans.
For powered sites the check in is from 12pm.
Do you allow pets?
Yes, we are pet friendly. Please advise us in advance if you are bringing your dog and what sort of dog you are bringing with you. Please refer to our pet policy for more details of our requirements during your stay with us.
Are pets allowed inside?
Yes, pets are allowed inside just not on the furniture or bedding. For the comfort of all guests, we request that you do not leave your dog unattended during your stay. Please bring your pet’s bed and bowls if possible to help make them feel at home and of course a leash. Cudmirrah Beach is pet friendly (on leash) and Swan Lake has an off leash area. Berrara Beach is not dog friendly.
When is the best time to visit Surfside Cudmirrah Beach for the perfect beach holiday?
Cudmirrah Beach is beautiful all year round, it all depends what your idea of the perfect beach holiday is! If you would like to swim during your stay, the best time of year to visit is between November and April with the hottest months being December-February. The Spring months of September and October are usually lovely and sunny. Even if the water is a little brisk, there are lots of sunny nooks on the beach to escape to and recharge after the cold of winter. In May, the air temperature starts cooling down of an evening but the days can still be warm and often warm water currents still remain. June – August is our winter and is great for long invigorating walks on the beach and getting cosy in one of our cabins afterwards!
Can we cook? What cooking facilities are available?
Surfside Cabin 1 (sleeps 6) and Surfside Cabin 7 (sleeps 5) each have a 4 burner gas cooktop in the kitchen, an electric oven, microwave and a gas Weber Q.
Surfside Cabins 2-6 (sleeps 4) each have 4 burner electric glass cooktops and microwaves in the kitchens and either electric Weber Qs or gas Weber Qs on the covered patios that can be used like an oven as they can be set to specific temperatures.
Surfside Caravans 1 – 3 have portable electric cooktops, electric frypans and gas Weber Qs on the covered patios. Cooking can be done outside the caravans in the undercover patio area at the front of each caravan.
Surfside Camping – we have a small covered camp kitchen equipped with an electric BBQ plate, a kitchen sink and a microwave. There is a locked cupboard next to the microwave that contains a kettle and toaster as well as dishwashing liquid and cleaning equipment for you to use. Our camp kitchen does not have a fridge so if you are camping with us you will need to BYO your own fridge or esky and ice.
Can we have an open fire?
Campers may have an open fire during autumn, winter and spring provided there is no fire ban in place and only in our raised fire pits which are available for hire at $10 per night. Fire pits can be booked either after arrival or upon placing your booking. Please BYO your own firewood. Please dispose of your charcoals in the steel container near PS6 before departing and leave the campsite as you found it. No open fires are permitted during the summer season.
Are the properties fully self-contained?
Yes, they are fully equipped and we supply all linen and towels, just BYO beach towels.
Does the property have WiFi?
All of our Surfside Cabins, our Surfside Caravans 1 – 3 and our campsites have access to WIFI at no additional charge. WIFI passwords are provided upon check in.
Is there a minimum stay?
Yes, generally we have a 2 night minimum stay. For school holidays and public holiday long weekends, the minimum stay is 3 nights. For the two weeks over Christmas and New Year we have a minimum 7 night stay.
Is there a laundry?
Surfside Cabins 1-5 are fully equipped with their own washing machine, dryers and clothes lines. For guests staying in our Surfside Caravans and camping, there is a coin operated laundry in the caravan park. The cost is $4 per load (gold coins only).
Where is the closest supermarket?
There is a local SPAR supermarket located in Sussex Inlet which is only a 10 minute drive away. If you are coming to us from Sydney, 40 minutes before you get to us you’ll drive past Nowra Fresh on the highway. It is a great place to stop by to pick up some local fish, meat and vegetables.
How close is the beach?
Surfside Cudmirrah Beach is adjacent to Cudmirrah Beach so you can walk through the caravan park directly onto the beach.