Covid-19

 

Covid Safe Travel

We are actively monitoring COVID-19 updates released by the NSW Department of Health, and will continue to respond based on their advice or any directive provided by the government.

For cancellations due to COVID-19, we have amended our cancellation policy to allow greater flexibilityIf you need to cancel due to a government issued lockdown and are unable to travel, we are happy to either transfer the deposit payment to a future stay OR to provide a refund if future travel is not possible. For more information regarding our payment and cancellation policy, please refer to our FAQ page or our Terms and Conditions before confirming your booking.

We encourage all of our guests to check the latest NSW COVID-19 information before travelling. 

Our covid safe protocols

Nothing is more important to us than the health and wellbeing of our guests and community. To prevent the spread of COVID-19, we have implemented the following new protocols:

Declaration Form

Prior to your arrival at Surfside Cudmirrah Beach you will be required to complete a Declaration Form regarding your health, recent travel and contact details for all guests staying in each accommodation including those who are caravanning and camping.

The Declaration Form will be sent to you as an e-signature document the day before your arrival. Please complete via the link in the email prior to your arrival. Details may be used for contact tracing purposes if necessary.

Contactless payment

For bookings outside of Summer peak season, your balance payment will be processed on the day of your check in prior to your arrival using the credit card details provided for your deposit. Please call in advance if you need to pay via an alternative method. We are also able to receive payment over the phone. For Summer peak season bookings, final payment is due by the 15 November.

Contactless Check In

Each cabin is equipped with its own key box. Directions to your accommodation or camp site will be sent via email together with an access code for the boom gate on the day of arrival. Please return your key to it’s key box upon departure.

Social Distancing

Please keep your distance of 1.5m from others.

Good Hand Hygiene

Additional handwash and hand sanitiser in high traffic and communal areas is available for your use. Our cabins and caravans are also equipped with hand sanitiser at each entry.

Increased Frequency Of Cleaning

Our accommodation and amenities are already cleaned to a very high standard but in addition we wipe over all hard surfaces with disinfectant and you will find disinfectant in your accommodation for use during your stay.

Stay Safe On Your Holiday

Please postpone your trip if you are showing any symptoms. Deposits paid for any cancellations due to COVID are fully transferable to a future stay when you are feeling well. If you do become unwell and are showing symptoms of Covid-19 (fever, cough, or difficulty breathing) during your stay with us, please remain in your cabin/site, seek medical attention and inform us (via phone).

Help keep us all COVIDsafe during and after your holiday. We thank you in advance for your cooperation with the following

Clean Your Hands

Clean your hands regularly with soap for a minimum of 20 seconds, particularly before eating.

Cover Your Nose And Mouth

Cover your nose and mouth with a tissue or bent elbow when coughing or sneezing. Dispose of used tissues in an appropriate manner.

Avoid Touching Your Face

Avoid touching your face, nose and mouth and avoid shaking hands.

Use Soapy Water

Use hot soapy water to wash your plates, cutlery, glasses and cups.

Upon check out

If you are staying in our accommodation, we will strip all beds and wash all linen after you check out. Please leave any used towels on the bathroom floor and any used blankets on the beds. Please remove all rubbish and recyclables from the accommodation and dispose of them in our communal garbage and recycling area prior to your departure.